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How biolabet Handles Your Personal Information

Your account data stays with us — not sold, not shared beyond what it takes to run your wallet and verify your identity.

Account data protectedPayPal & Venmo privacyUS player rightsClear opt-out pathNo data selling
biolabet How biolabet Handles Your Personal Information
PRIVACY CONTACT OPTIONS

Reach Us About Your Privacy Rights

Have a question about the data we hold on your account, or want to request a correction or deletion? Our account support team handles privacy requests directly. You can reach us through live chat inside your account dashboard, or send a written request by email. We aim to respond to all privacy-related messages within the timeframe required by applicable state law — typically no more than 45 days for formal data-access requests.

Live Chat Start a chat session from your account dashboard to ask about data your account holds or to flag a privacy concern directly to our support team.
Email Request Send a written data-access or deletion request by email. Include your account email address so we can locate your record and confirm your identity.
Account Settings Some preferences — like cookie consent and marketing emails — can be updated directly inside your account settings without contacting support at all.
DATA HANDLING STANDARDS

How We Protect and Manage Account Data

We use SSL encryption on every page and secure tokenization when processing PayPal, Venmo, and Play+ transactions so your payment credentials are never stored on our servers in plain text. Account access requires email verification, and any changes to your payment method trigger an additional identity check. We hold your data only as long as your account is active or as local law requires — once that period ends, records are deleted or anonymized rather than archived indefinitely.

SSL Encryption

Every connection to your account — login, deposit, withdrawal — runs over SSL so your session data and payment details stay private in transit.

Payment Tokenization

PayPal, Venmo, and Play+ credentials are tokenized at the point of entry. We never store raw payment identifiers on our own servers.

Retention Policy

We keep your account data only for as long as legally required after account closure. After that window closes, data is deleted or rendered anonymous.

Access Verification

Requests to view or delete your personal data require identity confirmation — we verify via your registered email before releasing or removing any record.

Common Privacy Questions From Our Account Holders

Below are the questions we hear most often about how biolabet collects, stores, and shares personal data. If your question isn't here, live chat or email support can help with any account-specific privacy matter.

No. We do not sell your personal data to third-party advertisers or data brokers. Payment processors like PayPal and Venmo receive only what they need to complete a transaction.

We collect your name, email, date of birth, and payment method identifiers. We also log session data — device type, IP address, and timestamps — for security purposes.

Yes. Send a written request via email or live chat with your registered account email. We'll verify your identity and respond within the timeframe required by your state's law.

Submit a deletion request through live chat or by email. After we verify your identity, we'll remove your data within the legally required window and confirm once it's done.

We use cookies to maintain your session and remember preferences. You can manage or block cookies through your browser settings; some features may behave differently if cookies are disabled.

Yes. If you're in California, applicable state privacy law may give you additional rights — including access, portability, and deletion — which we honor on verified request.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.